ANNBIJOUX's Shop Policies


Welcome to The Ann Bijoux LLC
It is our goal to offer the best product at competitive prices while delighting our customers.


Credit cards accepted- Visa, Master, American Express, Discover, PayPal




* USPS First Class Mail( Standard Shipping )
Deliveries generally take between 2-5 days to arrive.
( Please note that First Class mail doesn't have a guaranteed delivery time and sometimes takes longer than expected )

* USPS Priority Mail( Fast Shipping )
Deliveries generally take between 1-3 days to arrive. We offer to our customer discounted price to use it.( Includes USPS Tracking )


* USPS First Class Mail International
Deliveries generally take between 7-21 days to arrive.
(please note that while estimated delivery dates are 7-21 days, our experience is that some packages take 3-5 weeks due to customs and the international climate).

* USPS Priority Mail International
Deliveries generally take between 6-10days to arrive.( Includes USPS Tracking )

*** All of my items are carefully packaged and sent in a bubble mailer envelope or box ***


Please note that:

- You are responsible for any duties and taxes within your country (including VAT for Europe, particularly UK)
- Please check with your country's customs office to determine what these additional costs will be prior to buying.
- Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are NOT ADDITIONAL SHIPPING CHARGES.
Refunds and/or returns will not be processed for non-receipt due to refusal to pay customs duties, VAT, taxes or other applied fees, as these are the responsibility of the purchaser.

UK Customers -
- Regular First Class mail can take anywhere from 2 to 3 weeks depending on the country
- I ship First Class with a reference number, please note that this number is not a tracking number... is more like a receipt and won't show any information once the shipment is out of the country.
- Priority Mail shipments will have a tracking number but you will be able to track only within the USA, once the shipment is out of the country there won't be information available.


I'm not responsible for any damage, loss or delay cause by the postal office or shipping companies as this is completely out of my hands.

Insurance of your shipment is always available at extra cost, please let me know if you want to insure your package before purchasing, it’s usually around $2.50 for the first $50 and $2 each additional $50 dollars. Contact me and I will be happy to give you an exact quotation.

Refunds and Exchanges

No refunds on personalized jewelry so be sure that you want what you order! Please message me if you have any problems with your jewelry once you receive it. I will do everything to correct any issues, especially if it's my mistake.

*NOTE : the hand stamping is done by mine! and will not always be in a perfect line or spacing, making each piece unique!

Exchanges for non-custom jewelry welcome within 2 weeks of date received and customer is responsible for shipping product back to us. Customer is responsible for shipping product back and any new shipping and handling cost on product they want to exchange.